FxPro Customer Service & Contact
FxPro provides 24/5 multilingual customer support for account, funding and platform questions.
Open FxPro Account →FxPro runs support through the FxPro Direct account area and the FxPro app, where live chat, email and callback requests are handled. According to FxPro, support is multilingual and available 24/5 while markets are open. There is no FxPro branch office in Tanzania — clients from the country are served through FxPro's international operation, so contact is online rather than in person.
Ways to contact FxPro — and when to use each
| Channel | Best for | When |
|---|---|---|
| Live chat | Quick questions, urgent help | 24/5 (Mon–Fri) |
| Documents, detailed or non-urgent issues | 24/5, reply by email | |
| Phone | Account and funding problems | 24/5 (Mon–Fri) |
| Callback (from FxPro Direct) | Speak to support without waiting on hold | Requested in your account |
Find the current phone numbers and email addresses for your region in the Contact section of your FxPro Direct account.
How traders in Tanzania actually reach FxPro
Support sits inside the account rather than on a separate channel: once an FxPro Direct account exists, live chat, email and callback requests are all raised from there or from the FxPro app. That matters for a trader in Tanzania because there is no local branch to walk into — everything runs online.
Before an account exists there is still a route: questions about account types, deposits, withdrawals, verification or the platforms can be left with the independent team on this site, and answered by email, WhatsApp, Telegram or phone.
Response times depend on the queue and on how precisely the question is put. Including the account number, the platform in use and a screenshot of the error usually saves a full round of clarifying replies.
What to have ready before you write
For anything touching money — a deposit that has not arrived, a withdrawal that is pending — have the transaction reference, the date and the payment method to hand. These are the first three things any broker's back office will ask for.
For a platform problem, note which platform and build you are on and whether the issue appears on desktop, web and mobile alike. A fault that only shows up on one of the three is usually local, not a fault on the broker's side.
Looking for something other than support?
This page covers one thing: how to reach FxPro when something needs answering. For the broader picture — which of the five platforms to install, how the account types price a trade, the $100 minimum deposit and the steps from registration to a funded account — start from the main guide to FxPro in Tanzania.
For account access specifically, the sign-in route and the FxPro Direct client area are covered on the login page, and the three stages of opening an account on the registration page.
Frequently asked questions
Does FxPro have an office in Tanzania?
How quickly does FxPro reply?
Who do I ask before I have an account?
Reviews
Support splits the room. When it's good, traders call it lightning fast and competent — quick replies, sorted. When it's bad, you wait hours, hit glitches on verification or adding a bank, and sometimes nobody shows up. Deposits land instantly; it's getting help when something breaks that's the coin flip.
This broker charges the highest cost for trading and has the worst tech support of all!
My experience with FxPro’s funding and withdrawal process was extremely frustrating. Depositing funds was easy enough, but when it came time to withdraw, everything became complicated.
I traded via cTrader FxPro api on my demo account and it failed on my Real account I traded via cTrader FxPro api on my demo account successfully, but when I shifted to my Real Account the…
I had a long time trading on FxPro platform. When I deposited money, FxPro's payment processing system was mistaken, resulting the deposited money not entering into the trading account.
I had a withdrawal query today. I asked a simple question on live chat and as they always do, they send you a document to refer to or they refer to an email address in this case to the…
Man, it’s so nice that they support cTrader. I’m honestly so grateful.